Your meter may have been changed as part of an upgrade to modernise the electricity grid and improve service reliability. Smart meters provide more accurate billing, real-time usage data, and the ability to quickly detect and address outages. These upgrades are part of ongoing efforts to enhance energy efficiency and support the integration of renewable energy sources. Existing smart meters might be replaced or upgraded with new models to incorporate the latest technological advancements, improve functionality, or comply with updated regulatory standards. These upgrades are crucial for maintaining the efficiency of the energy system, supporting the integration of renewable energy, and providing customers with the best possible service.

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For further information or to report an issue with your meter, please contact your electricity provider directly. Your provider is responsible for customer service, billing inquiries, and addressing any concerns related to your metering service.

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You can find out who your electricity provider is by checking a recent electricity bill, which should have the provider's name and contact information. If you don't have access to a bill, your property manager or local distribution company can usually inform you of your current provider based on your address. These responses aim to provide helpful information to your customers and guide them on where to find further assistance when needed.

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The technician will carry official identification with them when performing metering services for Intellihub.

Your Energy Retailer is your first point of contact with any queries regarding your meter replacement.

If your meter is unable to be replaced, the technician will let you know before they leave if you are at home or leave a calling card advising you of the reason.

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Your Energy Retailer will contact you to discuss this in more detail.

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There is no cost to you for the meter to be replaced.

No, the meter is owned by Intellihub and we will only be working on the metering installation.

No, as long as we can access your meter, the replacement will occur. If your meter is located inside your property, please contact us on the phone number provided by your Energy Retailer to make an appointment.

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If you are not at the property, a calling card will be left in your mailbox advising you if the upgrade was successful or to let you know the reason why we could not complete the installation.

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In most cases the meter replacement will take about one hour, and you will be without electricity for about 30 minutes. If this is going to cause any inconvenience to you, please contact us on the phone number provided by your Energy Retailer to make an appointment.

The meter replacement will be carried out by one of our licensed metering technicians. During the upgrade, the electricity to your property will be turned off. The technician will remove the current meter and replace it with a new one. Prior to leaving your property, the technician will reconnect your power, test and certify the installation, and ensure the meter is operating correctly.

You will receive a notification from your Energy Retailer by post or email advising when we will visit your property to perform this work.

Your meter is required to be upgraded so you can continue to receive your meter consumption details from your Energy Retailer.